Account & Data Deletion
If you would like to delete your Captain Ask account and associated data, you can submit a deletion request using the form below or by contacting support.
How to Request Deletion
- 1
Enter the email or phone number linked to your account.
- 2
Submit the request using the form below.
- 3
We will verify ownership of the account.
- 4
After verification, the deletion process begins per our policy.
Data That Will Be Deleted
- Profile information (name, photo, preferences)
- Contact methods linked to the account
- Account preferences and user-linked operational data
- Device data associated with the account
Data That May Be Retained
Some records may be retained for a limited period as required by law, including:
- Financial records and invoices
- Records required by law or related to disputes
- Data required for regulatory compliance
Retention period: 30 to 90 days for operational records. Financial records are retained per local law. After the retention period, data is deleted or anonymized.
Processing Timeline
Request processing begins within 72 hours.
Final account closure within 30 days maximum.
Account ownership is verified via OTP or official communication before deletion.
Frequently Asked Questions
Can I recover my account after deletion?
Once the deletion is complete, your account cannot be recovered. During the processing period, you may contact support to cancel the request.
What happens to my active balance or pending trips?
Please ensure all pending trips are completed and any balance is withdrawn before submitting a deletion request.
Do I need to log in to request deletion?
No. You can submit a request from this page without logging in. We verify ownership through other means.
How long does the deletion take?
Processing begins within 72 hours. Final deletion is completed within a maximum of 30 days.
Legal Notice
This page is provided in compliance with data protection requirements. For full details on how we handle your data, please review our Privacy Policy. The retention periods mentioned are subject to the company's actual policies and applicable local regulations.
Submit Deletion Request
Support & Follow-up
For any questions about your deletion request or to follow up on a submitted request:
info@captainask.comExpected response time: within 48 hours during business days.